Blog posts

How to set up an Amazon Connect on-demand contact centre in 10 minutes.

By Rian Brooks-Kane / July 2, 2020 / Comments Off on How to set up an Amazon Connect on-demand contact centre in 10 minutes.

Over the last few months, the world has changed dramatically. Next week, I will have been working from home for nearly a month due to social isolation requirements. The way people are working is changing and the ability to do your job from home could mean everything to either your internal staff or customers. One…

5 Tips for Maintaining Effective Communication While Working from Home

By Caleb Johnson / March 26, 2020 / Comments Off on 5 Tips for Maintaining Effective Communication While Working from Home

With the outbreak of COVID-19, we’ve seen a major shift towards working from home throughout the world, and at Idea 11 – there’s no exception. Since the 16th of March 2020, all Idea 11 employees have been encouraged to work-from-home to promote the concept of social distancing and to support society’s efforts at #FlatteningtheCurve. While…